Job Description / Responsibility

• Ensure that guest check-in and check-out services are done promptly and courteously.
• Detect and monitor employee’s performance to make sure that company rules and procedures are being followed.
• Confer and cooperate with other department managers to coordinate hotel activities.
• Deal with domestic/foreign guest including communication, hotel booking, airport pick up, and drop etc.
• Provide outstanding services, ensure guest satisfaction, and resolve customer complaints.
• Appear telephone answering service, Email delivery, and answers customers inquiry.
• Look over hotel for cleanness and appearance.
• Answer customers’ questions, make them feel at home, and build on-going relationships.
• Schedule work activities and communicate duties and hours to staff. Manage front desk staffs’ work, and build a team environment and resolve problems.
• Responsible for inventory management and hotel management through proper planning and utilization of available resources.
• Prepare reports, receives and process advance payments.
• Assist in menu planning and preparation for the restaurant, hall room, and outlet operations.
• Ensure safety, sanitation, and cleanliness of service areas.
• Manages staff during events and monitors quality of food and customer service.
• Respond to guest complaints in a timely manner.
• Responsible for planning, organizing, and developing food & beverage service for various events.
• Supervise & coordinate activities of staff of both kitchen and services.
• Responsible for inventory management and restaurant management through proper planning and utilization of available resources.
• Prepare reports, receives and process advance payments.